Devon View Caravans is committed to protecting the privacy of all personal data collected from our customers. Our aim is to provide an exceptional customer service whilst safeguarding the security and privacy of all our customers.
What information will we collect?
- Your IP Address
- Type of device used
- Operating system on device
- How you found our website
- Pages visited on our site and the duration of your stay
Customers of Devon View Caravans will need to provide the following information to purchase holiday rentals from us :
- Contact Information (telephone/email)
How will your information be used?
Information collected about our website users will be used to update and enhance our website to provide the best possible experience for our customers across all platforms and devices. None of this type of information is personally identifiable.
Information collected from customers will be used to process your booking, confirm payment and create customer records.
When will we use your information?
Information collected about our website users will only be accessed and reviewed when we make updates to our website.
Information collected from customers will be accessed and used before and during your stay.
The period for which we will keep your information
Website usage data will be deleted after 3 years.
Customer data will be retained indefinitely by Devon View Caravans unless otherwise requested by the customer. Many of our customers return to us in the future so by keeping your information it allows us to build up a record of your bookings and makes it easier for you to re-book in the future. We also have a legal requirement to keep invoices for 7 years in accordance with Accounting and HMRC guidelines for tax and accountancy purposes.
Will we share your information?
We promise we will NEVER share your details with anyone else.
How will we keep your data safe
Information collected about our website users is stored in the back-end of the website on a secure server with the latest encryption and security technologies. Only the web designer and business owner have access to this server.
Customer data is stored in both electronic and paper format. Electronic data including (but not limited to) emails and booking forms are viewed and stored on a business laptop. This laptop has the latest operating system security updates installed and up to date anti-virus software installed. Computers are password protected. Paper data is stored in a locked filing cabinet in our office.
Your rights and choices
Under the new GDPR Regulations (May 2018) individuals have the right to request the following :
- To see what information a business stores about them
- To make updates / amendments to this information if it is incorrect
- To request that part of the information stored is deleted
- To request that all the information stored is deleted
If you would like to request any of the above please visit our ‘GDPR Right of Access‘ page where you can complete a simple online form. We will reply to all requests within 48 hours but it may take upto 5 working days to access and collate your information.